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Returns

Stor2u.in Return Policy

Most of the products that are being purchased from https://stor2u.in/ are returnable to us, except for a few items that are explicitly identified as not returnable.

Return Policy

Products are returnable in some cases like if you’ve received them in a physically damaged, any part or accessories is missing, defective or different form description of the product. 

You can report an issue with any electronic items such as Smartphone, Tablet, Laptop, Air Conditioner, Television. Washing Machine and Microwave, we will help to schedule a technician visit to your location. The visit will be scheduled by placing an order at our Home services page. 

Return will be processes only if 

  • The product is not damaged in your possession

  • The product is not different from what was shipped to you

  • The product will be returned in original condition with the brand's box, MRP tag, warranty card and all the accessories. 

If you want to return any electronic device make sure you have removed all the personal information if stored before returning. We are not liable in any manner if you forget to delete and there will be any usage of that information. 

Products marked as “non returnable” on the description page are not eligible for return. 

Products are eligible for replacement only if the same seller has that same item in stock. 

In case if replacement is requested, and the seller is not having the same product in stock in that case we will provide a refund. 

In case if you have received any non returnable product in a damaged or defective condition, you can contact us within 7 days from the delivery of the product. 

Music instruments are eligible for 7 days replacement only in case of damaged, defective or different item delivered to you. Please keep the item in its original condition with brand outer box, warranty cards, and original accessories that are included in manufacturer packaging. We may contact you to find out the damage in the product prior to issuing replacement. 

Video games are non returnable due to the digital nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement. 

Video games accessories are applicable for 7 days replacement that means there will be 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. We may contact you to find out the damage in the product prior to issuing replacement. 

Gaming Consoles are applicable for 7 days replacement that means there will be 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the product in its original condition, with outer box, accessories, CDs, warranty cards, scratch cards and user manual. We may contact you to find out the damage in the product prior to issuing replacement.

Books are eligible for 10 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the product in its original condition, with outer box, accessories, CDs, warranty cards, scratch cards and user manual. We may contact you to find out the damage in the product prior to issuing replacement.

Mobile phones are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. In some cases we can also arrange a technician to your location. On the technician report we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup.

Mobile phones accessories are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to issuing replacement.

Note: Screen guards, screen protectors and tempered glasses are non returnable products. 

Tablets are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup.In some cases we can also arrange a technician to your location. On the technician report we will provide resolution.

Laptops & printers are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup. In some cases we can also arrange a technician to your location. On the technician report we will provide resolution.

Desktops, Pen Drives, Hard Drives, Memory Card, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup. In some cases we can also arrange a technician to your location. On the technician report we will provide resolution.

Note: Some items are non returnable mentioned on the product description page. 

Office & Stationery Supplies are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup. 

Note: Some items are non returnable mentioned on the product description page. 

Networking Devices are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to issuing replacement.

Software related technical issues you can contact the brand directly and in case of any damage you can return the product.  

Televisions, Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. In some cases we can also arrange a technician to your location. On the technician report we will provide resolution.

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. In some cases we can also arrange a technician to your location. On the technician report we will provide resolution.

Headphones are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to issuing replacement.

Wax candles and wall stickers are non returnable products due to the consumable nature of the product. In case of damaged, defective or different item we will provide full refund. We may contact you to find out the damage in the product prior to replacement or refund.

Furniture is eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. In some cases we can also arrange a technician to your location. On the technician report we will provide resolution.

Pet Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights is eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids are non returnable due to hygiene and consumable nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement. 

All home improvement supplies like drilling machines & accessories, Mopping supplies, Ladders like step & telescopic, fasteners & hooks etc are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

All Cleaning, Painting & Decor supplies like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.are non returnable due to consumable nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement. 

All kitchen appliances like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc. and home appliances like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc. are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Toys are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Baby bathing and Accessories including FMCG; Diapering like Pads, Covers, Nappy Liners, Wet Wipes; Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement.

Baby toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Sports, Fitness and Outdoors are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Aerobics Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

All inner apparel, socks, gym supporters, guards, swimsuits are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement.

Garden & outdoor accessories are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Fertilizers, seeds and live plants are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement.

Beauty products are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement.

Sport nutrition like Protein Powders and related Diet Supplements are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Mobility and Disability Aids, Joint Supports, Wheelchairs etc. are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Household supplies such as Laundry Products like Detergents, Fabric Conditioners, Household Cleaners like Toilet Cleaners, Floor Cleaners, Hand washes, Tissues, Air Fresheners like Sprays, Gels etc. are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund.

Personal care such as Oral Care like Toothbrushes, toothpastes, mouthwashes etc; Feminine Hygiene like Sanitary Pads, Panty Liners, Menstrual Cups etc.; Shaving and Hair Removal like Men’s Shaving–Razors, Blades, Shaving Foams, Brushes, etc.; Men’s Beard Care—Beard Oil, Beard Serum, etc.; Women’s Hair Removal–Wax Strips, Creams, Razors etc are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Family Nutritions like Infant Baby Food, Toddlers’ and Kids’ Health Drinks are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Vitamin and mineral supplements like Core Letter Vitamins, Multi-Vitamins are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Healthcare products such as Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Contact lenses and related products are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Personal care appliances such as Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to replacement or refund.

Personal care appliances such as Oral Care Products and Appliances are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Grocery & Gourmet are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

All food items are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

All clothing such as Track pants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. 

Clothing like Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc are eligible for 15 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. 

Products like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Shoes and accessories are eligible for 15 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. 

Fashion & Imitation jewelry like Earrings, Wristwear, rings, Jewelry Accessories are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Silver jewelry, precious jewellery, Eyewear and Analog / Digital Watches are eligible for 15 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. 

Smartwatches and activity trackers are eligible for 15 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup.

Gold coins, Gold Vedhanis, Gold Chips, Gold Bars, Silver Coins, Silver Bars, Silver Chips, Silver Bullion, Rakhi are non returnable. 

Luggage and handbags are eligible for 15 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics are eligible for 7 days replacement within 7 days of delivery in case of damaged, defective or different time delivered to you. Please keep the item in its original condition, with original accessories, MRP tag attached, with brand outer box, warranty card and user manual in packaging for a successful return pickup. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Car care, Chemicals & Fluids, Engine Oils are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Occupational health & safety products like masks, gloves, safety glasses etc. are non returnable due to hygiene and personal care & wellness nature of the product. In case of damaged, defective or different items delivered to you, we will provide a full refund or free replacement. We may contact you to find out the damage in the product prior to issuing replacement or refund. 

Sellers will be informed of the damage or defect within 10 days of delivery. 

 

 

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